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Case studies

Support for a mutual affinity bank in the creation and development of a Strategic Marketing capability

Support for a mutual affinity bank in the creation and development of a Strategic Marketing capability

Context

To meet its ambitions for development and diversification in terms of markets, offers, distribution and partnerships, our customer wanted support in creating and developing a Strategic Marketing capability.

Objective

Our customer called on VERTONE to build a market knowledge base, define a market segmentation and identify priority targets, identify their needs and expectations and the associated levers in terms of offers, structure a market and competition watch, and support internal teams in adopting the approach.

VERTONE contribution

  • Produce an overview of our customer's affinity market and the competition
  • Carry out a customer survey to gain a deeper understanding of priority targets and their needs and expectations.
  • Definition of priority strategic battles to be launched
  • Definition of associated offering concepts through Design Thinking workshops
  • Support in structuring Strategic Marketing, defining its service offering and positioning it within the organization
  • Methodological support: structuring strategic intelligence, offer creation and life cycle processes...

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