Design and international deployment of the Net Promoter System for a specialized financial company
Context
In order to put the customer at the center of decision-making, this specialized financial company of a major banking group has defined the implementation of a Net Promoter System in 27 of its international entities as one of the priorities of its transformation plan.
Objective
Frame the deployment of the Net Promoter System in 27 entities, both for end customers and for partners and employees.
VERTONE contribution
Assessment of the maturity of the 27 entities with regard to customer orientation, framing of NPS benchmark studies in each country and relational NPS studies on customer portfolios, co-construction of a deployment trajectory based on country maturity, production of deployment "starter kits" for end customers and partners (score measurement and monitoring, implementation of the feedback loop, construction of action plans, development of employee commitment).To find out more, contact our team.
