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Case studies

Our case studies illustrate the diversity and richness of the assignments we undertake. Each project bears witness to our ability to deliver concrete, customized solutions that generate value for our customers. Here are just a few examples of our work.

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Improving the CSR impact of a specialized retailer's offer 

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Framing the indirect customer development strategy for a luxury cosmetics company

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Optimizing customer relations processes for a major energy company

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Diagnosis of the customer relationship management system for a leading e-Commerce company

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Diversification strategy for a leader in BPO and customer relationship centers in the Energy and Utilities sector

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Transforming the after-sales service of a medical manufacturer

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Benchmark of business models with a view to completely overhauling its Customer Relations business model

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Implementation of a Partner Customer Service (BtoB) and a Sales Animation pilot project.

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Study of investment opportunities in the digital health prevention market in France

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Design, development & deployment of a digital application for employees to simplify their daily work life

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Organization of an event to promote jobs and careers in a company in the banking sector

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Change management support for a food retailer as part of the implementation of a new e-commerce activity.

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Marketplace Retailers Consulting Retail strategy
Studies

The marketplace as a differentiation lever: what are the challenges for retailers?

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