Social protection
Social protection faces an unavoidable transformation
The social protection sector is at a turning point: new regulatory constraints, economic pressures, the changing role of the State and Social Security, increased demands for transparency, the digitization of services and members' growing expectations for simplicity and clarity. Against this backdrop, organizations must adapt their models, reinvent their services and consolidate their role as a social link.
Strategic and operational levers to transform social protection
Vertone has positioned itself as a strategic transformation partner for players in the social protection sector.
Our support is based on multi-sector expertise, a detailed understanding of the sector's challenges, and a pragmatic approach tailored to each organization: multi-holder strategy, overhaul of health, provident and pension offers, optimization of customer paths, multi-holder on the most profitable products (provident, savings, etc.), simplification of organizations and deployment of digital solutions to enhance the member experience.
Our ambition: to help social protection players sustainably transform their organizations and strengthen their impact, by aligning strategy, business model and commitment to beneficiaries.
Our solutions to support social protection organizations in their transformation
Rethinking offers and member paths
Against a backdrop of transformation in the sector, beneficiaries expect clear, accessible offers tailored to their real needs. Vertone assists social protection organizations in redesigning their health, provident and retirement offers, integrating member expectations and regulatory changes.
We are working to simplify enrolment and management procedures, clarify benefits and develop more transparent, personalized services.
Our approach aims to improve the member experience, streamline processes and enhance the clarity of the offering. By combining service design, usage analysis and product strategy, we help industry players boost their attractiveness, competitiveness and ability to build long-term member loyalty.
Optimize profitability with high-value products
Provident and savings products are essential levers for improving the profitability of social protection organizations.
Vertone assists players in the sector to optimize their product portfolios, by reinforcing multi-denomination, refining pricing strategies and aligning offers with the expectations of different member profiles.
We work on behavior analysis, target segmentation, and the construction of adapted customer paths.
Our approach consolidates the relationship of trust, increases value per member and guarantees sustainable profitability. By integrating regulatory, competitive and economic issues, we help organizations manage their performance while meeting the needs of their beneficiaries.
Simplify internal processes and organizations
Social protection organizations need to reconcile proximity to users with operational efficiency.
Vertone supports organizations in simplifying their internal organizations and processes, by identifying friction points, streamlining workflows and reorganizing key functions.
We help you map processes, analyze workloads, and implement continuous improvement plans.
Our aim is to free up staff time, reduce operating costs and improve service quality. By integrating human, technological and regulatory issues, we help organizations build more agile, more efficient organizations that are better aligned with member expectations.
Accelerating digital transformation
Digitalization is an essential lever for modernizing services and improving member relations. Vertone supports social security organizations in the deployment of digital solutions: online services, automation of low value-added tasks, intuitive user interfaces.
We work on redesigning digital paths, integrating tools into existing information systems, and training teams in the use of new technologies.
Our approach aims to empower beneficiaries, streamline processes and boost operational efficiency. By combining innovation, user experience and regulatory compliance, we help industry players succeed in their digital transformation, while strengthening their social impact.
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