Voice Lab and B2B customer experience

A community to decipher, understand and create an innovative B2B customer experience.

Join the B2B Voice and Customer Experience Lab

Are you in charge of customer experience, voice of the customer and satisfaction measurement in your company? Join us and benefit from the input of the community of other Customer Experience Managers, the sharing of best practices implemented in other organizations, and a network for exchanging ideas with your peers.

We look forward to welcoming you to our B2B Voice and Customer Experience Lab.

In practical terms, how does the Lab work?

A quarterly meeting alternating between TEAMS and face-to-face sessions (at Vertone Paris 7 or a Lab member company).

Lab members collectively choose the topics to be studied. Through feedback, co-development and benchmark sharing, Lab members benefit from a comprehensive insight into best practices for listening to the voice of the customer and improving the customer experience.

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