Insurance, mutual insurance, assistance
Insurance consultancy: Accelerating the transformation of industry players
For many years now, the insurance sector has been going through profound changes: chronically higher claims, policyholders' demands for transparency, digitalization of underwriting and management processes, and increasingly complex regulatory standards.
Against this backdrop, insurance companies and mutuals need to reinvent their business models, strengthen their competitiveness and continuously improve the customer experience. As an insurance consulting firm, we support you in implementing your transformations and achieving your strategic objectives.
Accelerating the sustainable performance of the insurance industry
Vertone is a strategic partner for the insurance industry.
Our support is based on multi-sector expertise, in-depth knowledge of the specific challenges of the insurance sector and a pragmatic approach tailored to each organization: redesigning offers and policyholder paths, optimizing management processes, developing digital solutions and improving sales performance.
Our ambition: to help insurers transform their organizations and build sustainable performance, by aligning strategy, operations and customer experience.
Our strategic and operational solutions for the insurance of tomorrow
Design smooth, omnichannel customer journeys
Policyholders' expectations are now intangible: immediate access to services, simplicity and an absence of relational friction. Our support consists of rethinking the enrolment, contract management and claims processes to make them more intuitive and efficient.
This includes digitizing contact points, optimizing the user experience (UX/CX) and automating certain steps via selfcare or conversational bots. Our approach ranges from mapping current customer journeys to testing and deploying concrete solutions.
The aim is to boost customer satisfaction and loyalty by putting policyholders and employees at the heart of our thinking.
Distribution strategy and network transformation
Insurers' distribution models are evolving: the role of physical agencies is changing, digital channels are gaining ground and policyholder expectations are diversifying.
Our support focuses on adapting the network and clarifying the role of each channel: reorganizing the network, redefining the role of advisors, designing hybrid offers combining human and digital.
The aim: to build a coherent distribution strategy, in line with current usage, that supports development and strengthens proximity to policyholders.
Leveraging data and artificial intelligence
Data is an under-exploited lever. Vertone's support consists of structuring clear governance, leveraging assets and developing operational uses: segmentation, scoring, dynamic pricing.
The projects we support also include the integration of artificial intelligence in insurance: fraud detection, response automation, predictive analysis. The approach guarantees compliance with RGPD and team buy-in.
The aim is to turn data into a lever for innovation, improve the customer experience and streamline processes.
Business and back-office process optimization
Quality of service depends on the efficiency of internal processes. Our support consists of overhauling underwriting, management and claims processing tools.
Friction points are analyzed, simplified and, where relevant, automated via RPA or digital workflows.
The result: greater efficiency, shorter processing times and improved service quality, without additional complexity.
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